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COVID-19 Response

We’re here to help when you need more space

In the changing landscape of the COVID-19 situation, you might have wondered what is happening at Aarons Outdoor. To ease your concerns, we have detailed how we are working through this tough situation.

We know that now, more than ever, you need extra space at home to home school, work from home, keep the kids engaged and safe, and give yourself space to relax. That’s why we have refined our processes to keep bringing our space solutions to you and your family, as well as continue to employ as many staff as we can.

Placing Your Order

Sales + Service
Our sales, service and dispatch offices are following LGA health directives to keep you safe. During local area lockdowns, our store will close and continue to operate from home, answering your queries.  We welcome you to browse with ease online, and our team are well trained to help you work out what you need and process orders over the phone or by email. If you are unsure of the measurements for your backyard space, we can offer a non-contact Site Inspection subject to updates in health directives (see below).

Showrooms
As our showrooms are outdoors, if appropriate social distances are maintained, you can safely visit our display yards*.  Our stores follow health directives by wearing masks, offering QR code scanning, and closing their doors when required.  We will always be available over the phone during our open hours if you’re unsure.

Site Inspections
As all of our products are designed for your backyard, we do not need to enter your house. We have adopted a Call On Arrival approach so that our customers can arrange access via a gate or roller door. We will maintain our distance from you and your family at all times while we measure your space to customise a solution to best suit you. This is the same approach for our Installation service also – see below.

Bringing your order to you

Timeframe
For most of our timber products, we will have your product in your backyard in 1-5 weeks depending on the product. After you place your order, we send your order either to our Melbourne factory or local warehouse, and arrange the components for your product within the first week. Within the next 1-4 weeks, your product is manufactured and delivered to our local warehouse. Then we deliver it to your backyard. Most of our products are installed within a day, so you will be enjoying your outdoor space straight away.  You’re welcome to request your service be contact free.  Speak to your sales person for more information.

Manufacturing
Our factories are based in Australia, so we are not impacted by import and freight restrictions. Our materials are purchased through Australian suppliers, meaning our supply chain is secure. Our manufacturing is low density, so our workers are not coming in personal contact with anyone else. All of this means that we can continue operating to bring you your products quickly.

Delivery + Install
Our Delivery + Install teams mostly work in 2-person teams only. As we do not need to access your house, our service is completely contact-free. So you can sit inside and watch the show – way more fun than Netflix!

If you need any help with any of our backyard solutions, please call or email your nearest store link here.

Our services

We know you’re clever and can do all sorts of things yourself.
But if and when you need it, we can offer all sorts of help.

Deliver + Install

Deliver + Install

You will love coming home to your brand-new Aarons product without having to lift a finger. There is a reason that our customers choose this service – it’s cost effective, hassle free and installed by Aarons approved contractors.

Site Inspections

Site Inspections

Gripped with indecision? Spoilt for choice? Good news – you get to decide on the backyard of your dreams IN your own backyard. Our Site Inspectors are well-trained to hold our sample kits, tape measure, and your hand all at the same time.

Finance

Finance

You know you love it. Zip Money offers our customers finance up to $50,000 for everyday purchases. For those looking at a more serious makeover, we have a specialised broker to help release your equity and increase the value of your home.

Design

Design

Special spaces deserve special attention. Our in-house Landscape Architect can design your dream backyard makeover. We also have a specialist team who design Playscapes for the Childcare and Commercial playground market.

Your Beliefs, Our Values

Living your best life outdoors is good for you and super fun.
It’s also serious business to us.

Eco-Friendly

Eco-Friendly

Our Sustainable Timber breathes on the ground thanks to our arsenic-free, low VOC treatment. We source materials locally, and re-home your well-loved pieces, which reduces everyone’s carbon footprint.

Australian made

Australian made

All timber products made in Australia using Australian materials purchased from Australian suppliers. We only import what we can’t source here. Our businesses are Australian owned and operated.

Built to last

Built to last

Each end product is lovingly designed and crafted by hand with longevity in mind. Our products have been around for 25 years and are passed down to the next generation of homeowners and family.

Love outside

Love outside

Your family and friends connect, laugh and love outdoors. Everything we do encourages and nurtures that bond. We are  passionate about moving away from screens and giving our kids room to grow… Step Outside

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