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SPA Warranty

Aarons Outdoor Spas Warranty

The Aarons Outdoor Spas Warranty is one of the best in its class. It is a deductable free so you won’t have to pay to have warranty work done on your spa. The Aarons Outdoor Spas Warranty is also not prorated, meaning the warranty is as strong at the end of the term as it is in the beginning. Aarons Outdoor Spas extends warranty coverage solely to the original end-user purchaser (“Owner”) of any portable Aarons Outdoor Spa manufactured on or after January 1, 2020 and later models installed for residential use in Australia and New Zealand. Our warranty is given in addition to the Consumer Guarantees and does not exclude them.

10-Year Shell Structure Warranty

Aarons Outdoor Spas warrants the Aarons Outdoor Spa shell against degradation for 10 years from the original retail purchase date of the spa. After 2 years from the original spa purchase date, the defective spa must be sent to Aarons Outdoor Spas manufacturer at the Owners expense and all Warranty issues will be repaired at no charge. This warranty specifically covers leaks from the spa shell due to structural issues.

Two-Year Shell Surface Warranty

Aarons Outdoor Spas warrants the surface finish of the Aarons Outdoor Spa not to crack, fade, wrinkle, blister, peel or delaminate for two years from the original spa purchase date. This warranty specifically covers the spa shell surface and the repair method is at the discretion of Aarons Outdoor Spa.

Two-Year Cabinet and Base Warranty

Aarons Outdoor Spas warrants the cabinet sections of the Aarons Outdoor Spa against degradation, warping and cracking for two years from the original spa purchase date. This warranty specifically covers the cabinet corners, doors and side panels and the moulded spa base. The doors and corners are deemed Easily Removed Components, and when found defective, will be replaced free of charge at an authorised Aarons Outdoor Spa Dealer or by sending the defective component(s) to Aarons Outdoor Spas manufacturer for replacement.

Lifetime Frame Warranty

Aarons Outdoor Spas warrants the structural frame against defects in materials and workmanship for the life of the Spa, or up to 100 years (original owner). This warranty covers injection moulded plastic frame parts for a period of 100 years and labour for 2 years.

Two Year Equipment Warranty

With the exception of intentional damage, Aarons Outdoor Spas unconditionally warrants the electrical and mechanical equipment (excluding the Stereo System, Wi-Fi, Blowers and External Heaters) of the Aarons Outdoor Spa, along with its associated piping and fittings, against failure that would require repair or replacement for two years from the original spa purchase date. This warranty specifically covers the pump(s), heater, control system (including fuses), LED light, ozone unit, jets, stainless steel escutcheons, filter caps and other Aarons Outdoor Spa mechanical equipment, and leaks from any component or plumbing fitting located beneath the spa shell. Defective components that are easily removed from the spa, such as the LED light, jet nozzles, divertor valve caps, air control caps, filter covers and other Aarons Outdoor Spa mechanical equipment that can be readily replaced by the customer and do not require specialised tools or knowledge or create personal safety issues, all of which are deemed Easily Removable Components, will be repaired or replaced free of charge at an authorised Aarons Outdoor Spas Dealer or by sending the defective component(s) to Aarons Outdoor Spas manufacturer for replacement.

Other Warranties

  • Aarons Outdoor Spas warrants the Aarons Outdoor Spas Stereo System and Blowers against defects in materials and workmanship for one year from the original spa purchase date.
  • Aarons Outdoor Spas warrants the Aarons Outdoor Spa headrests and filter cartridge(s) against defects in materials and workmanship through to time of delivery only.
  • Spa covers and all other spa accessories attached to the Aarons Outdoor Spas Portable Spa after date of manufacture are not covered by this limited warranty. Please refer to the manufacturer of such products for information regarding warranty coverage.

Warranty Performance

Aarons Outdoor Spas or its authorised agent will repair or replace any malfunction or defective component on the Aarons Outdoor Spas Spa that is covered under the terms of this warranty and was purchased from an authorised Aarons Outdoor Spas spa dealer. In doing so, Aarons Outdoor Spas reserves the right, at its option, to either repair or replace the defective spa or component. If Aarons Outdoor Spas determines that the repair of the defect is not feasible, we reserve the right to instead provide a replacement spa equal in value to the original purchase price of the defective spa. In such an event, costs for removal of the defective spa, shipping costs of the replacement spa and delivery will be the responsibility of the spa owner. Aarons Outdoor Spas reserves the right to use either new or reconditioned replacement components. The servicing dealer may charge you a reasonable travel mileage fee for travel outside a 50 km radius from the place of purchase. Any repair or replacement shall provide no new warranty coverage, but shall retain only the remaining portion of the original product’s warranty. To obtain warranty service, contact your authorised Aarons Outdoor Spas Spa Dealer or Aarons Outdoor Spas and submit proof of purchase. If no proof of purchase, warranty will be deemed to be from the Manufacturers date. Any defective spa or component sent directly to the factory for warranty repair must be pre-authorised by Aarons Outdoor Spas and must be freight prepaid. Return freight will be paid by Aarons Outdoor Spas on all warranted components and spas, excluding any spa returned that is more than 2 years after its purchase date. If the entire spa is sent to the factory for repair, all costs of removing and reinstalling the spa at spa owner’s location will be the responsibility of the spa owner. Repair or replacement, as described above, shall be Aarons Outdoor Spas sole liability for any breach of this warranty.

Exclusions

With the exception of the Two Year Equipment Warranty, this Aarons Outdoor Spas Spa warranty is void if any of the following occur:

  • the spa has been subject to alteration, neglect, misuse or abuse.
  • any repairs are attempted by anyone other than an authorised agent of Aarons Outdoor Spas.
  • the spa has been used in a non-residential application or in an application for which it was not designed. (Warranty on all components reduced to 12 months for Commercial Use).
  • damage is caused by an Act of God or any other cause beyond the control of Aarons Outdoor Spas.
  • damage is caused by the addition or use of any non-genuine mechanical or electrical component, or chemical substance.
  • damage is caused by shipping, moving, mishandling, improper installation or electrical hook-up by someone other than a licensed Electrician.
  • damage to the spa shell is caused by excessive heat build-up due to failure to cover spa while empty of water and/or exposed to direct sunlight.
  • damage is caused by operating the spa outside the water temperature range of (0°C-40°C).
  • damage is caused by improper maintenance of spa water chemistry or by allowing undissolved spa chemicals to lie on the spa’s surface.
  • damage is caused by failure to install, maintain and operate the spa in accordance with the recommendations contained in the Aarons Outdoor Spas Owner’s Manual, Pre-Delivery Guide or any other printed instructions, notice or bulletin from Aarons Outdoor Spa.
  • the spa has been fitted with non-genuine Aarons Outdoor Spas filters. If non genuine Aarons Outdoor filters are used, this could cause damage to the filtration, heating and control system of the spa and will void the warranty of these components.
  • loose barrel unions must be tightened prior to start up and checked regularly this is not a warranty item.
  • any part fitted to the spa not approved by Aarons Outdoor Spas or non-genuine Aarons Outdoor Spas products will affect the warranty of the spa.

Limitations

THIS LIMITED WARRANTY TAKES THE PLACE OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, IN FACT OR AT LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTY SERVICE MUST BE PERFORMED BY AARONS OUTDOOR SPAS OR ITS AUTHORISED AGENT. NO AGENT, DEALER, DISTRIBUTOR, SERVICE COMPANY OR OTHER PARTY IS AUTHORISED TO CHANGE, MODIFY OR EXTEND THE TERMS OF THIS LIMITED WARRANTY IN ANY MANNER WHATSOEVER.

Disclaimers

AARONS OUTDOOR SPAS AND ITS AUTHORISED AGENTS SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, COST OR OTHER DAMAGE, WHETHER INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE, ARISING OUT OF ANY DEFECT COVERED BY THIS LIMITED WARRANTY, INCLUDING WITHOUT LIMITATION, LOSS OF USE OF THE SPA AND COST FOR REMOVAL OF DEFECTIVE PRODUCT, EVEN IF AARONS OUTDOOR SPAS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE LIABILITY OF AARONS OUTDOOR SPAS UNDER THIS LIMITED WARRANTY, IF ANY, SHALL NOT EXCEED THE ORIGINAL AMOUNT PAID FOR THE DEFECTIVE PRODUCT. COVERAGE UNDER THIS LIMITED WARRANTY SHALL COMMENCE AS OF THE ORIGINAL DATE OF PURCHASE AND THE DURATION OF SUCH COVERAGE SHALL NOT EXTEND FOR ANY REASON WHATSOEVER BEYOND THE STATED TIME PERIOD. THESE DISCLAIMERS SHALL BE EQUALLY APPLICABLE TO ANY SERVICE PROVIDED BY AARONS OUTDOOR SPA OR ITS AUTHORISED AGENTS.

Our services

We know you’re clever and can do all sorts of things yourself.
But if and when you need it, we can offer all sorts of help.

Deliver + Install

Deliver + Install

You will love coming home to your brand-new Aarons product without having to lift a finger. There is a reason that most of our customers choose this service – it’s cost effective and hassle free.

Site Inspections

Site Inspections

Gripped with indecision? Spoilt for choice? Good news – you get to decide on the backyard of your dreams IN your own backyard. Our Site Inspectors are well-trained to hold our sample kits, tape measure, and your hand all at the same time.

Finance

Finance

You know you love it. Zip Money offers our customers finance up to $50,000 for everyday purchases. For those looking at a more serious makeover, we have a specialised broker to help release your equity and increase the value of your home.

Design

Design

Special spaces deserve special attention. Our in-house Landscape Architect can design your dream backyard makeover. We also have a specialist team who design Playscapes for the Childcare and Commercial playground market.

Your Beliefs, Our Values

Living your best life outdoors is good for you and super fun.
It’s also serious business to us.

Eco-Friendly

Eco-Friendly

Our Sustainable Timber breathes on the ground thanks to our arsenic-free, low VOC treatment. We source materials locally, and re-home your well-loved pieces, which reduces everyone’s carbon footprint.

Australian made

Australian made

All timber products made in Australia using Australian materials purchased from Australian suppliers. We only import what we can’t source here. Our businesses are Australian owned and operated.

Built to last

Built to last

Each end product is lovingly designed and crafted by hand with longevity in mind. Our products have been around for 25 years and are passed down to the next generation of homeowners and family.

Love outside

Love outside

Your family and friends connect, laugh and love outdoors. Everything we do encourages and nurtures that bond. We are  passionate about moving away from screens and giving our kids room to grow… Step Outside

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